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Frequently asked questions

General information

YounkerIT is a digital branding and marketing agency that helps businesses create powerful brand worlds through strategy, design, and technology.

 

We operate globally with offices in Dhaka, Bangladesh, and Dallas, Texas (USA), serving clients across North America, Europe, and Asia.

Our post-construction services gives you peace of mind knowing that we are still here for you even after.

Branding & Marketing

Our branding system — The Sheikh Branding System (SBS-X) — combines behavioral psychology, data, and creative storytelling to design brands that are strategic, emotional, and timeless.

 

Yes. We provide complete brand architecture: name creation, visual identity, messaging, brand manuals, and launch strategy.

 

We use the Sheikh Analytics Loop, tracking performance through engagement, reach, conversion, and brand perception metrics.

Project management

Every project follows our Sheikh Project Flow Framework — a structured 4-phase system:
1️⃣ Discovery → 2️⃣ Strategy → 3️⃣ Execution → 4️⃣ Optimization.
This ensures that each task is goal-driven, transparent, and measurable.

We manage all client projects through Notion, ClickUp, and Google Workspace,
integrating timelines, file sharing, and live status updates.
This gives clients full visibility into progress at every step.

Yes, absolutely.
We provide weekly progress reports and monthly performance reviews via email or dashboard.
For long-term retainers, clients can access a shared tracker in real time.

Any delay or change is addressed transparently.
If extra features or design changes arise, we issue a short update sheet with revised timelines and costs —
so everything stays clear and agreed upon.

Yes. If you’re running multiple campaigns (e.g., Branding + Website + Social Media),
we consolidate them under a single Unified Dashboard,
so you see how every component supports your overall brand performance.

You’ll have a dedicated Project Manager or directly with Sheikh himself for strategic oversight.
We maintain one communication channel per project (email or WhatsApp Business) to keep everything efficient and documented

Website Development

Yes. All our websites are built from scratch to match each brand’s identity — optimized for speed, SEO, and user experience.

 

We specialize in WordPress, Shopify, and custom-coded solutions depending on the project scope.

 

Absolutely. You’ll receive full admin access and basic training for content updates and maintenance.

Payments, Contracts & Process

Simply contact us via the website or email — we’ll discuss your goals, prepare a proposal, and set milestones before starting.

 

We accept both local (BDT) and international (USD) payments through secure gateways like Bank Transfer, Payoneer, and Stripe.

 

Every project includes a defined number of revisions. If additional work is required, it’s billed separately — always discussed transparently.

 

Yes, you can cancel before completion; however, payments for work already done are non-refundable as per contract.

Support & Collaboration

Yes — YounkerIT doesn’t just complete projects, we build partnerships.
Many of our clients continue with us through ongoing retainers for social media management, content strategy, and brand optimization.

We work seamlessly with your marketing, design, or management teams using collaborative tools like Notion, Asana, and Google Workspace — ensuring everyone stays aligned, creative, and efficient.

 

Absolutely. We offer post-project training sessions covering brand tone, social media operation, and analytics reporting so your team can maintain consistency.

 

Our average response time is within 24 hours during business days.
Clients on dedicated support plans receive priority responses and real-time communication via Slack or WhatsApp.

Yes. With offices in Bangladesh and the USA, our system is built for global coordination — ensuring smooth communication regardless of timezone.

Privacy, Security & Support

We follow global data protection standards (GDPR + CCPA compliance). All client files, visuals, and communication are encrypted and confidential.

 

Never. We don’t share or sell client data. Your trust is central to everything we build.

 

We offer technical support, analytics review, and social media performance monitoring for 30–60 days after launch, depending on the package.

You have different questions?

Our team will answer all your questions. we ensure a quick response.